You might already be familiar with Global Rankings where you can assign a numerical ranking to your agents in order to set priority in receiving phone calls. Well, you can also set up a QUEUE RANKING where you can establish a ranking for agents within specific queues. Here's how you find where to set Queue Ranking:
When you are in the CONFIGURATION section, look on the PULSE SETUP tab under the CALL ROUTING column. There you will see a link to QUEUES. When you open QUEUES, you'll see a list of all of your queues. Simply click on EDIT for the queue you want to look at, and click on the agents tab to see this window where you will be able to manipulate queue rankings.