New Monitor Chats
- Monitor Chat: New ability on chats for managers to view the agent screen and monitor how they are interacting with guests (similar to existing call live listen functionality).
- Goals List report: View goals set each month by company, team, and agent level.
- Team List: View list of agents and which teams they fall under.
- Lead Conversions report: Number of leads, conversion %, revenue, average booking for each agent split by color code sections for Won/Open/Lost Leads.
- Chat Details report: Each individual chat based upon the durations of the ENTIRE chat regardless of how many agents had worked on it.
- Agent Chat Details report: A breakdown of each chat that an agent handled - whether they were the primary or not- and the durations for that agent on the individual chat.
- Agent Chat Summary report: A summary of the Agent Chat Details report that will show either Total Values (by default) or an Average of all chats for each agent.
- Fixed logic in coaching comments section of coaching session to return 3 previous sessions of comments instead of 3 earliest sessions.
- Added extra check on agent queues to always hold calls.
Property Management System
- Updated Owner Portal to only show reservations for owner's ownership dates.