How to Setup a Voicemail Box

Overview

Voicemail Boxes are used to store voicemails in TRACK.  This guide will go over how to Setup a Voicemail Box.

Navigate to Voicemail Boxes

To setup a Voicemail Box go to Configuration > Pulse Setup > Voicemail Boxes.

The main screen of Voicemail Boxes sorts each Voicemail Box by ID, Name, Greeting, Transcription, Max Length, Beep, Timeout and Notification Email.  You are also able to edit or delete a Voicemail Box located in the last column.

Id	Name	Greeting	Transcription	Max Length	Beep	Timeout	Notification Email
Associated ID	Name of Voicemail Box	Associated Greeting	yes/no	max length (seconds)	yes/no	length before timeout	email that will be notified

Creating a new Voicemail Boxes

Click on the +Voicemail Box button in the top right corner to create a new Voicemail.

Once on the Create Voicemail Box screen, fill out the following fields:

Name: Name your Voicemail Box. The name entered will be viewed throughout the setup areas wherever you can select a voicemail box.

Voicemail Greeting: Upload a greeting/recording that will be used when someone calls a number and gets to a voicemail box. If you do not upload a recording the system will use a default recording in a woman's voice with the message, 'We are not available at this time, please leave a voicemail.'. You can upload a different recording if you would like. File uploaded should be of file type .mp3.

Enable Transcription: Allows agents to view a text version of a voicemail recording without listening to it. This service will incur an additional cost of $0.05 per minute. Maximum length is 2 minutes.

Max Length (secs.): Allows you to set the number of seconds a caller has to leave a voicemail message.

Play Beep: Tells the system to make a beep sound after the Voicemail Greeting is completed.

Silence Timeout (secs.): System will hang up a call if no sound is recorded for the specified number of seconds.

Notification Email: Set the email address the system sends when a voicemail is recorded.

Agents: All voicemail boxes are considered shared. You may limit access to voicemail messages to certain agents. If no agents are specified, then the box is available to all agents.