- Reports - abandonment rate updated.
- Manager Dashboard - Time in Queue box update to Max Time In Queue.
- Fix to My Sales and Company Sales dashboards by adjusting date to timestamp comparison and preventing duplicate count of inbound agent calls.
- Lead preference added to create lead on one call close win.
- Saving leads now works on first call if lead preference is enabled.
Property Management System
- iCal Link
- Keep your availability calendars up-to-date on multiple vacation rental listing sites with iCal.
- Nearly all of the major vacation rental listing sites support an iCal link. The list includes major listing sites like FlipKey (TripAdvisor), HomeAway/VRBO, AirBnB, and many others! You can even share the iCal link with your owners and they can import it into their personal calendars.
- You can just copy the iCal link from the Unit Profile > Select Unit > Channels tab > from there you can copy the iCal link. Paste the link into the listing site's iCal interface. From that point forward, the calendar on the listing site will pull your property calendar directly from Track.
- Add Processed Name/Date to Work Orders report.
- Output all guest phone numbers in Source of Call Report export.
- Fixed FlipKey to validate against new XSD schema.
- Fixed issue with default quantity on charges to look at unit charge settings.