- Live Call Listening
- Managers can listen in on a call an agent is currently on.
- Pulse preferences added that when a manager listens to an agent, we will inform the agent of that action if preference is enabled.
- System default hold music updated to new default hold music.
- Added logging and discount check to V12/Escapia value.
Property Management System
- Homeaway / VRBO Connection
- New 2-way connection to Homeaway / VRBO supported.
- Unit listing information (photos, descriptions, amenities, etc) published automatically.
- Guests view listings and can search availability, get rate quote, and make bookings directly from Homeaway listing.
- Bookings made on Homeaway are reserved in Track PM automatically.
- Added Pet request mode to channel management. This setting allows booking of pet or require approval to book a pet in a unit.
- Fixed issue with Reservation Charges report by excluding deleted charges.
- Fixed issue with summing of fees on the Cleaner Pay Audit report.
- Updated alert message for owners when making an owner guest reservation in the Owner Portal to notify owner that they should not use their own contact information.
- Fixed several issues with the Vendor Payment Summary report
- Restricted voided journal entries
- Added Grand Total