This report shows the total call volume as a visualization in a bar chart and also with the full hour by hour summary of the breakdown in the data section beneath it.
|Start Date||Date||Yes||The start date range of when the call entered the system.|
|End Date||Date||Yes||The end date range of when the call entered the system.|
|Direction||Single Select||No||Choose to view All Calls, Inbound, or Outbound.|
|Campaign||Single Select||No||The name of the campaign in which the call was associated to.|
|Conversation Result||Single Select||No||The dispositioned result of the call that came into the system.|
|Queues||Multi Select||No||The name of the queue that the call was routed to.|
|Queue Group||Multi Select||No||The name of the group that contains the queue the call was routed to.|
|Agents||Multi Select||No||The name of the Agent on the call.|
|Brand||Multi Select||No||The name of the brand that the call was associated with.|
Call Volume Aggregation - Bar Graph
X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by the hour of the day.
Y-Axis: The volume of calls over the chosen period.
Tooltip: Highlighting a point on the chart will show the data and the total call volume associated with that hour.
|Column Name||Data Type||Description||Example|
|Hour||Date||The time stamp of the calls.||8:00 AM|
|Total||Number||The total amount of calls that have been taken within the specified time range.||10|
Frequently Asked Questions
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Bug tickets, updates, and other related articles will be posted here.