This report shows the total call volume as a visualization in a bar chart and also with the full hour by hour summary of the breakdown in the data section beneath it.
Patrick will fill this part in with information regarding how frequently this report should be used, the use-case scenarios, and other information for the client.
|Start Date||Date||Yes||The start date range of when the call entered the system.|
|End Date||Date||Yes||The end date range of when the call entered the system.|
|Direction||Single Select||No||Choose to view All Calls, Inbound, or Outbound.|
|Campaign||Single Select||No||The name of the campaign in which the call was associated to.|
|Conversation Result||Single Select||No||The dispositioned result of the call that came into the system.|
|Queues||Multi Select||No||The name of the queue that the call was routed to.|
|Queue Group||Multi Select||No||The name of the group that contains the queue the call was routed to.|
|Agents||Multi Select||No||The name of the Agent on the call.|
|Brand||Multi Select||No||The name of the brand that the call was associated with.|
Call Volume Aggregation - Bar Graph
X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by the hour of the day.
Y-Axis: The volume of calls over the chosen period.
Tooltip: Highlighting a point on the chart will show the data and the total call volume associated with that hour.
|Column Name||Data Type||Description||Example|
|Hour||Date||The time stamp of the calls.||8:00 AM|
|Total||Number||The total amount of calls that have been taken within the specified time range.||10|
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Bug tickets, updates, and other related articles will be posted here.