This report shows the flow of a call from the time it enters the system until the time the call is finished. It goes through each of the steps in the flow so that the end-user can see where their calls are going.
|Start Date||Date||Yes||The start date range of when the call entered the system.|
|End Date||Date||Yes||The end date range of when the call entered the system.|
|Direction||Single Select||No||Choose to view All Calls, Inbound, or Outbound.|
Call Diagram - Sankey Diagram
Node: Each node will show the total amount of calls that made it into that stage from the Total.
Link: The link will show how many calls went from that particular stage into the next stage of the call.
Tooltip: If you have over the Node it will show how many calls made it to that Stage. If you hover over the link you will see how many calls went from one node to the next.
|Column Name||Data Type||Description||Example|
|Call Stage||String||The stage the call is in from the beginning to the end of the call.||Total|
|Call Count||Number||The total amount have calls that have made it to the particular stage of the call flow.||1356|
|Description||String||More information about the stage that the call is currently in.||Any incoming our outgoing call into the system.|
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Bug tickets, updates, and other related articles will be posted here.