Call Diagram

Description

This report shows the flow of a call from the time it enters the system until the time the call is finished.  It goes through each of the steps in the flow so that the end user can see where there calls are going.

Preview

Visualization

Call_Diagram.png

Information

Call_Diagram_Information.png

 

Filters

Name

Type

Required

Description

Start Date Date Yes The start date range of when the call entered the system.
End Date Date Yes The end date range of when the call entered the system.
Direction Single Select No Choose to view All Calls, Inbound, or Outbound.


Data Dictionary
 

Call Diagram Sankey Diagram

Node: Each node will show the total amount of calls that made it into that stage from the Total.

Link: The link will show how many calls went from that particular stage into the next stage of the call.

Tooltip: If you have over the Node it will show how many calls made it to that Stage.  If you hover over the link you will see how many calls went from one node to the next.

Information Chart

Column Name Data Type Description Example
Call Stage String The stage the call is in from the beginning to the end of the call. Total
Call Count Number The total amount have calls that have made it to the particular stage of the call flow. 1356
Description String More information about the stage that the call is currently in. Any incoming our outgoing call into the system.

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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