Call Volume - Series

Description

This report shows the total call volume as a visualization in a line chart series and also with the full breakdown in the data section beneath it.  The report offers a view by the following granularities: Half-Hourly, Hourly, Daily, Weekly, and Monthly.

Preview

Visualization

Call_Volume_Series.png

Data

Call_Volume_Series_Data.png

 

Filters

Name

Type

Required

Description

Chart Type Single Select No Select granularity at which to view this report.  Options are: Half-Hourly, Hourly, Daily, Weekly, and Monthly.
Start Date Date Yes The start date range of when the call entered the system.
End Date Date Yes The end date range of when the call entered the system.
Direction Single Select No Choose to view All Calls, Inbound, or Outbound.
Campaign Single Select No The name of the campaign in which the call was associated to.
Conversation Result Single Select No The dispositioned result of the call that came into the system.
Queues Multi Select No The name of the queue that the call was routed to.
 Queue Group Multi Select No The name of the group that contains the queue the call was routed to.
Teams Multi Select No The name of the team that the Agent on the call was associated to.
Brand Multi Select No The name of the brand that the call was associated with.


Data Dictionary
 

Call Volume Series - Line Graph

X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by granularity choice made in the Chart Type Filter of Half-Hourly, Hourly, Daily, Weekly, or Monthly.

Y-Axis: The volume of calls over the chosen period.

Tooltip: Highlighting a point on the chart will show the data and the total call volume associated with that specified time range.

Data

Column Name Data Type Description Example
Half-Hour / Hour / Day / Week / Month Date The Date and Time stamp dependent upon the Chart Type selected Feb 1, 2018, 8:00:00 AM
Total Number The total amount of calls that have been taken within the specified time range. 10

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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