This report shows the total call volume as a visualization in a line chart series and also with the full breakdown in the data section beneath it. The report offers a view by the following granularities: Half-Hourly, Hourly, Daily, Weekly, and Monthly.
Patrick will fill this part in with information regarding how frequently this report should be used, the use-case scenarios, and other information for the client.
|Chart Type||Single Select||No||Select granularity at which to view this report. Options are: Half-Hourly, Hourly, Daily, Weekly, and Monthly.|
|Start Date||Date||Yes||The start date range of when the call entered the system.|
|End Date||Date||Yes||The end date range of when the call entered the system.|
|Direction||Single Select||No||Choose to view All Calls, Inbound, or Outbound.|
|Campaign||Single Select||No||The name of the campaign in which the call was associated to.|
|Conversation Result||Single Select||No||The dispositioned result of the call that came into the system.|
|Queues||Multi Select||No||The name of the queue that the call was routed to.|
|Queue Group||Multi Select||No||The name of the group that contains the queue the call was routed to.|
|Teams||Multi Select||No||The name of the team that the Agent on the call was associated to.|
|Brand||Multi Select||No||The name of the brand that the call was associated with.|
Call Volume Series - Line Graph
X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by granularity choice made in the Chart Type Filter of Half-Hourly, Hourly, Daily, Weekly, or Monthly.
Y-Axis: The volume of calls over the chosen period.
Tooltip: Highlighting a point on the chart will show the data and the total call volume associated with that specified time range.
|Column Name||Data Type||Description||Example|
|Half-Hour / Hour / Day / Week / Month||Date||The Date and Time stamp dependent upon the Chart Type selected||Feb 1, 2018, 8:00:00 AM|
|Total||Number||The total amount of calls that have been taken within the specified time range.||10|
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Bug tickets, updates, and other related articles will be posted here.