This report shows the total conversation volume as a visualization in a line chart and also with the full day by day summary of the breakdown in the data section beneath it.
|Chart Type||Single Select||No||Select granularity at which to view this report. Options are: Daily, Weekly, and Monthly.|
|Start Date||Date||Yes||The start date range of when the conversation entered the system.|
|End Date||Date||Yes||The end date range of when the conversation entered the system.|
|Direction||Single Select||No||Choose to view All Conversations, Inbound, or Outbound.|
|Campaign||Single Select||No||The name of the campaign in which the conversation was associated to.|
|Conversation Result||Single Select||No||The dispositioned result of the conversation that came into the system.|
|Queues||Multi Select||No||The name of the queue that the conversation was routed to.|
|Queue Group||Multi Select||No||The name of the group that contains the queue the conversation was routed to.|
|Teams||Multi Select||No||The name of the team that the Agent on the conversation was associated to.|
|Brand||Multi Select||No||The name of the brand that the conversation was associated with.|
Conversation Volume - Line Graph
X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by granularity choice made in the Chart Type Filter of Daily, Weekly, or Monthly.
Y-Axis: The volume of conversations over the chosen period.
Color: The breakdown of conversation type (Total Calls, Total Chats, Total).
Tooltip: Highlighting a point on the chart will show the data and the total conversation volume of each conversation type associated with that specified time range.
|Column Name||Data Type||Description||Example|
|Day / Week / Month||Date||The Date dependent upon the Chart Type selected||Feb 1, 2018|
|Total Calls||Number||The total amount of calls that have been taken within the specified time range.||10|
|Total Chats||Number||The total amount of chats that have been taken within the specified time range.||5|
|Total||Number||The total amount of conversations that have been taken within the specified time range.||15|
Frequently Asked Questions
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