Hourly Conversation Volume

Description

This report shows the total conversation volume as a visualization in a line chart and also with the full hour by hour summary of the breakdown in the data section beneath it.  

Preview

Visualization

Hourly_Conversation_Volume.png

Data

Hourly_Conversation_Volume_Data.png

 

Filters

Name

Type

Required

Description

Start Date Date Yes The start date range of when the conversation entered the system.
End Date Date Yes The end date range of when the conversation entered the system.
Direction Single Select No Choose to view All Conversations, Inbound, or Outbound.
Campaign Single Select No The name of the campaign in which the conversation was associated to.
Conversation Result Single Select No The dispositioned result of the conversation that came into the system.
Queues Multi Select No The name of the queue that the conversation was routed to.
 Queue Group Multi Select No The name of the group that contains the queue the conversation was routed to.
Agents Multi Select No The name of the Agent on the conversation.
Brand Multi Select No The name of the brand that the conversation was associated with.


Data Dictionary
 

Hourly Conversation Volume Aggregation - Bar Graph

X-Axis: The range of dates from the chosen Start Date to End Date of the report shown by the hour of the day.

Y-Axis: The volume of conversations over the chosen period.

Color: The breakdown of Conversation Type (Calls Total and Chats Total).

Tooltip: Highlighting a point on the chart will show the data and the total conversation volume broken down by conversation type associated with that hour.

Data

Column Name Data Type Description Example
Hour Date The time stamp of the conversation. 8:00 AM
Calls Total Number The total amount of calls that have been taken within the specified time range. 10
Chats Total Number The total amount of chats that have been taken within the specified time range. 5

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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