Calls/Leads Lost

Description

This report shows a breakdown of the Lead Lost Reason for all leads as well as for all calls that have been dispositioned as a lost lead.

Preview

Calls_Leads_Lost.png

 

Filters

Name

Type

Required

Description

Start Date Date Yes The start date range of when the call occurred or when the lead was closed.
End Date Date Yes The end date range of when the call occurred or when the lead was closed.
Agents Multi Select No The name of the agent that dispositioned the call or created the lead.
Brand Multi Select No The name of the brand that the call or lead was associated with.


Data Dictionary
 

Column Name Data Type Description Example
Lost Reason String The Lead Lost Reason type. Booked Online
Calls Number The total number of calls resulting in a lost lead. 400
Leads Number The total number of leads that have a status of lost. 100
Leads + Calls Number The total number of Calls + Leads that were lost. 500

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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