Goals List

Description

This report shows a list of all of the Goals for a given Month and Year combination.

Preview

Goals_List.png

 

Filters

Name

Type

Required

Description

Select Month and Year(s)  Multi Select Yes Select a month and year combination to view the goals for that particular date.
Type Single Select No Select the level at which to view the goals (company, team, agent).
Teams Multi Select No View the goals of a particular Team.
Agents Multi Select No View the goals of a particular Agent.


Data Dictionary
 

Column Name Data Type Description Example
Date Date The Month and Year of the Goal. January 2018
Goal For String The name of the Company, Team, or Agent the goal is assigned to. Reservation Team A
Type String The type of goal assigned (Company, Team, Agent). Team
Call Accuracy % Number The Call Accuracy % Goal set for this particular assignee. 99.00
Call Scoring % Number The Call Scoring % Goal set for this particular assignee. 95.00
Conversion % Number The Conversion % Goal set for this particular assignee. 38.00
Outbound Revenue Number The Outbound Revenue Goal set for this particular assignee. $3,500.00
Total Revenue Number The Total Revenue Goal set for this particular assignee. $12,223.00
Avg Handle Time Number  The Average Handle Time Goal in seconds set for this particular assignee. 395
Updated At Date The date this goal was last updated. Jan 12, 2018
Updated By String The user who made the last update to this goal. 10-jsmith

 

Frequently Asked Questions

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Related Links

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