This report shows a list of all of the Goals for a given Month and Year combination.
|Select Month and Year(s)||Multi-Select||Yes||Select a month and year combination to view the goals for that particular date.|
|Type||Single Select||No||Select the level at which to view the goals (company, team, agent).|
|Teams||Multi-Select||No||View the goals of a particular Team.|
|Agents||Multi-Select||No||View the goals of a particular Agent.|
|Column Name||Data Type||Description||Example|
|Date||Date||The Month and Year of the Goal.||January 2018|
|Goal For||String||The name of the Company, Team, or Agent the goal is assigned to.||Reservation Team A|
|Type||String||The type of goal assigned (Company, Team, Agent).||Team|
|Call Accuracy %||Number||The Call Accuracy % Goal set for this particular assignee.||99.00|
|Call Scoring %||Number||The Call Scoring % Goal set for this particular assignee.||95.00|
|Conversion %||Number||The Conversion % Goal set for this particular assignee.||38.00|
|Outbound Revenue||Number||The Outbound Revenue Goal set for this particular assignee.||$3,500.00|
|Total Revenue||Number||The Total Revenue Goal set for this particular assignee.||$12,223.00|
|Avg Handle Time||Number||The Average Handle Time Goal in seconds set for this particular assignee.||395|
|Updated At||Date||The date this goal was last updated.||Jan 12, 2018|
|Updated By||String||The user who made the last update to this goal.||10-jsmith|
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Bug tickets, updates, and other related articles will be posted here.