Push / Roll Up

Description

This report returns key performance indicators (KPI) across the Pulse system to show values for each metric over the specified time intervals of yesterday, the last 7 days, month to date (MTD), and year to date (YTD), along with a Year over Year comparison for these time intervals.

Preview

Push_Rollup.png

 

Data Dictionary 

Column Name Data Type Description Example
Category String The metric that is being calculated. Avg Handle Time (min)
Yesterday Number The metric calculation for yesterday's date. 6.6
Last 7 Days Current Number The metric calculation for the last 7 days of the current year. 6.96
Last 7 Days Last Year Number The metric calculation for the last 7 days from the previous year. 6.53
Month to Date Current Number The metric calculation from the beginning of the month up through yesterday's date for the current year. 6.7
Month to Date Last Year Number The metric calculation from the beginning of the month up through yesterday's date for the previous year. 6.78
Year to Date Current Number The metric calculation from the beginning of the year up through yesterday's date for the current year. 7.85
Year to Date Previous Number The metric calculation from the beginning of the year up through yesterday's date for the previous year. 6.63

  

Frequently Asked Questions

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