Team List

Description

This report shows a list of Teams and all of the Agents that are assigned to that specific team.

Preview

Team_List.png

 

Filters

Name

Type

Required

Description

Teams Multi Select No The name of the team to be included in the list.
Agent Role Single Select No The name of the Agent's role (agent, manager, lead).
User Status Single Select No Select whether or not you want to view Active or Inactive Users.


Data Dictionary
 

Column Name Data Type Description Example
Team String The name of the team. Managers
Parent String The name of the parent team to the current team. Executives
Name String The name of the Agent assigned to the current team. John Smith
Username String The username of the Agent. jsmith
Agent Role String The role assigned to the Agent. manager
User Status String The status of the current user (Active or Inactive). Active

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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