The Agent Conversation Result report shows a count of all calls that have been dispositioned by the primary agent on the call along with the end result of that call grouped by the primary agent.
|Start Date||Date||Yes||The start date range of when the call or chat entered the system.|
|End Date||Date||Yes||The end date range of when the call or chat entered the system.|
|Conversation Type||Single Select||No||Select to view All Conversations (default), calls, or chats.|
|Call Direction||Single Select||No||Select whether calls are inbound, outbound, or both.|
|Conversation Result||Multi Select||No||The result of the chat or call.|
|Queue Group||Multi Select||No||The name of the group that contains the queue the call or chat was routed to.|
|Brand||Multi Select||No||The name of the brand that the call or chat was associated with.|
|Column Name||Data Type||Description||Example|
|Agent||String||The name of the Agent who dispositioned the call.||Admin User|
|Conversation Result Columns||Number||The total number of calls that were dispositioned as the conversation result in the column.||10|
Frequently Asked Questions
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