The Coaching Session Comments report shows each comment in a coaching session from a Coach to an Agent for all coaching sessions falling between the Start Date and the End Date.
|Start Date||Date||Yes||The start date range of a Coaching Session.|
|End Date||Date||Yes||The end date range of a Coaching Session.|
|Agent Teams||Multi Select||No||Teams associated with the Agent in the Coaching Session.|
|Agents||Multi Select||No||The name of the Agent involved in the Coaching Session.|
|Coaches||Multi Select||No||The name of the Coach involved in the Coaching Session.|
|Topics||Multi Select||No||The Topic that is being commented on within the Coaching Session.|
|Session Status||Single Select||No||Select whether a Session has been Started, Created, or Completed.|
|Column Name||Data Type||Description||Example|
|Agent||String||The name of the Agent involved in the Coaching Session.||George Washington|
|Coach||String||The name of the Agent involved in the Coaching Session.||John Adams|
|Comment Date||Date||The timestamp of the comment.||Mar 21, 2017 7:43:24 AM|
|Comment||String||The comment provided by the Coach.||Great Call!|
|Comment From||String||The name of the person who left the comment.||John Adams|
|Topic||String||The topic that is being commented on in the session.||Asking Guest Name|
Frequently Asked Questions
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