Coaching Session Comments

Description

The Coaching Session Comments report shows each comment in a coaching session from a Coach to an Agent for all coaching sessions falling between the Start Date and the End Date.

Preview

Coaching_Session_Comments.png

 

Filters

Name

Type

Required

Description

Start Date Date Yes The start date range of a Coaching Session.
End Date Date Yes The end date range of a Coaching Session.
Agent Teams Multi Select No Teams associated with the Agent in the Coaching Session.
Agents Multi Select No The name of the Agent involved in the Coaching Session.
Coaches Multi Select No The name of the Coach involved in the Coaching Session.
Topics Multi Select No The Topic that is being commented on within the Coaching Session.
Session Status Single Select No Select whether a Session has been Started, Created, or Completed.


Data Dictionary
 

 

Column Name Data Type Description Example
Agent String The name of the Agent involved in the Coaching Session. George Washington
Coach String The name of the Agent involved in the Coaching Session. John Adams
Comment Date Date The timestamp of the comment. Mar 21, 2017 7:43:24 AM
Comment String The comment provided by the Coach. Great Call!
Comment From String The name of the person who left the comment. John Adams
Topic String The topic that is being commented on in the session. Asking Guest Name

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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