The One Call Resolution report shows dispositioned calls and how many have had a one call conversion or one call loss associated with it per Agent.
|Start Date||Date||Yes||The start date range of when the call occurred.|
|End Date||Date||Yes||The end date range of when the call occurred.|
|Direction||Single Select||No||Choose to view calls coming from All Direction, Inbound, or Outbound.|
|Teams||Multi Select||No||The name of the Team associated with the selected Agents.|
|Brand||Multi Select||No||The name of the brand associated with the call.|
|Column Name||Data Type||Description||Example|
|Agent||String||The name of the Agent who dispositioned the call.||George Washington|
|Dispositioned Calls||Number||The total number of calls that were finalized by this Agent.||10|
|Res|Lead Calls||Number||The total number of dispositioned calls that were marked as a conversion, lead, loss, or nonlead.||8|
|One Call Conversions||Number||The total number of dispositioned calls that were marked as a conversion on the first call.||2|
|One Call Conversion Percent||Percent||The percent of Res|Lead Calls that were a One Call Conversion.||25.00%|
|Revenue||Number||The total revenue generated by a One Call Conversion phone call.||$5,000.00|
|Average Sale||Number||The average amount of revenue generated by a One Call Conversion phone call.||$2,500.00|
|One Call Losses||Number||The total number of dispositioned calls that were marked as a loss on the first call.||1|
|One Call Loss Percent||Percent||The percent of Res|Lead Calls that were lost on the first call.||12.50%|
Frequently Asked Questions
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