Description

The One Call Resolution report shows dispositioned calls and how many have had a one call conversion or one call loss associated with it per Agent.

Preview

Name	Type	Required	Description
Start Date	Date	Yes	The start date range of when the call occurred.
End Date	Date	Yes	The end date range of when the call occurred.
Direction	Single Select	No	Choose to view calls coming from All Direction, Inbound, or Outbound.
Teams	Multi Select	No	The name of the Team associated with the selected Agents.
Brand	Multi Select	No	The name of the brand associated with the call.

Column Name	Data Type	Description	Example
Agent	String	The name of the Agent who dispositioned the call.	George Washington
Dispositioned Calls	Number	The total number of calls that were finalized by this Agent.	10
Res\|Lead Calls	Number	The total number of dispositioned calls that were marked as a conversion, lead, loss, or nonlead.	8
One Call Conversions	Number	The total number of dispositioned calls that were marked as a conversion on the first call.	2
One Call Conversion Percent	Percent	The percent of Res\|Lead Calls that were a One Call Conversion.	25.00%
Revenue	Number	The total revenue generated by a One Call Conversion phone call.	$5,000.00
Average Sale	Number	The average amount of revenue generated by a One Call Conversion phone call.	$2,500.00
One Call Losses	Number	The total number of dispositioned calls that were marked as a loss on the first call.	1
One Call Loss Percent	Percent	The percent of Res\|Lead Calls that were lost on the first call.	12.50%

This is a live document and will be populated once we receive questions pertaining to this report.