Description
The One Call Resolution report shows dispositioned calls and how many have had a one call conversion or one call loss associated with it per Agent.
Preview
Filters
|
Name |
Type |
Required |
Description |
| Start Date | Date | Yes | The start date range of when the call occurred. |
| End Date | Date | Yes | The end date range of when the call occurred. |
| Direction | Single Select | No | Choose to view calls coming from All Direction, Inbound, or Outbound. |
| Teams | Multi Select | No | The name of the Team associated with the selected Agents. |
| Brand | Multi Select | No | The name of the brand associated with the call. |
Data Dictionary
| Column Name | Data Type | Description | Example |
| Agent | String | The name of the Agent who dispositioned the call. | George Washington |
| Dispositioned Calls | Number | The total number of calls that were finalized by this Agent. | 10 |
| Res|Lead Calls | Number | The total number of dispositioned calls that were marked as a conversion, lead, loss, or nonlead. | 8 |
| One Call Conversions | Number | The total number of dispositioned calls that were marked as a conversion on the first call. | 2 |
| One Call Conversion Percent | Percent | The percent of Res|Lead Calls that were a One Call Conversion. | 25.00% |
| Revenue | Number | The total revenue generated by a One Call Conversion phone call. | $5,000.00 |
| Average Sale | Number | The average amount of revenue generated by a One Call Conversion phone call. | $2,500.00 |
| One Call Losses | Number | The total number of dispositioned calls that were marked as a loss on the first call. | 1 |
| One Call Loss Percent | Percent | The percent of Res|Lead Calls that were lost on the first call. | 12.50% |
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Related Links
Bug tickets, updates, and other related articles will be posted here.