The Call Metrics Detail report goes through each Metric assigned within a Call Score and details the weight and value given to each Agent for the particular metric.
|Start Date||Date||Yes||The start date range of when the call occurred.|
|End Date||Date||Yes||The end date range of when the call occurred.|
|Agents||Multi Select||No||The name of the Agent associated with the call.|
|Template||Multi Select||No||The name of the template that is being scored.|
|Metrics||Multi Select||No||The name of the metric that is being scored.|
|Teams||Multi Select||No||The name of the Team associated with the selected Agents.|
|Column Name||Data Type||Description||Example|
|Date||Date||The date that the call took place.||2018-01-01|
|Agent||String||The name of the Agent who was on the call.||George Washington|
|Call ID||Number||The Call ID that was referenced in the score. The field is Linked back to the actual Call.||54321|
|Weight||Number||The value of the metric being scored.||5|
|Value||Number||The total points earned for this metric by the Agent.||4|
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Bug tickets, updates, and other related articles will be posted here.