The Agent Call Scoring Summary shows the breakdown by Agent of the Calls Scored and what their totals were across all of their calls that were scored.
|Start Date||Date||Yes||The start date range of when the call occurred.|
|End Date||Date||Yes||The end date range of when the call occurred.|
|Template||Multi Select||No||The name of the template that is being scored.|
|Teams||Multi Select||No||The name of the Team associated with the selected Agents.|
|Column Name||Data Type||Description||Example|
|Agent||String||The name of the Agent who was on the call.||George Washington|
|Total Scores||Number||The total number of calls that have been scored for this Agent.||10|
|Points Earned||Number||The total number of points that have been earned for this Agent.||95|
|Points Answered||Number||The total number of points that have been available to this Agent.||100|
|Absolute Average||Number||The overall average score for this Agent.||95.00%|
|Sessions Average||Number||The average of all total scores that have occurred for this Agent.||98.00%|
Frequently Asked Questions
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