Description
The Agent Call Scoring Summary shows the breakdown by Agent of the Calls Scored and what their totals were across all of their calls that were scored.
Preview
Filters
|
Name |
Type |
Required |
Description |
| Start Date | Date | Yes | The start date range of when the call occurred. |
| End Date | Date | Yes | The end date range of when the call occurred. |
| Template | Multi Select | No | The name of the template that is being scored. |
| Teams | Multi Select | No | The name of the Team associated with the selected Agents. |
Data Dictionary
| Column Name | Data Type | Description | Example |
| Agent | String | The name of the Agent who was on the call. | George Washington |
| Total Scores | Number | The total number of calls that have been scored for this Agent. | 10 |
| Points Earned | Number | The total number of points that have been earned for this Agent. | 95 |
| Points Answered | Number | The total number of points that have been available to this Agent. | 100 |
| Absolute Average | Number | The overall average score for this Agent. | 95.00% |
| Sessions Average | Number | The average of all total scores that have occurred for this Agent. | 98.00% |
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Related Links
Bug tickets, updates, and other related articles will be posted here.
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