Description
The Agent Call Scoring Summary shows the breakdown by Agent of the Calls Scored and what their totals were across all of their calls that were scored.
Preview
Filters
Name |
Type |
Required |
Description |
Start Date | Date | Yes | The start date range of when the call occurred. |
End Date | Date | Yes | The end date range of when the call occurred. |
Template | Multi Select | No | The name of the template that is being scored. |
Teams | Multi Select | No | The name of the Team associated with the selected Agents. |
Data Dictionary
Column Name | Data Type | Description | Example |
Agent | String | The name of the Agent who was on the call. | George Washington |
Total Scores | Number | The total number of calls that have been scored for this Agent. | 10 |
Points Earned | Number | The total number of points that have been earned for this Agent. | 95 |
Points Answered | Number | The total number of points that have been available to this Agent. | 100 |
Absolute Average | Number | The overall average score for this Agent. | 95.00% |
Sessions Average | Number | The average of all total scores that have occurred for this Agent. | 98.00% |
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Related Links
Bug tickets, updates, and other related articles will be posted here.
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