Call Scoring Report

Description

The Call Scoring report shows each Agent and the amount of points earned out of points available that were scored for the calls they were on.

Preview 

 Call_Scoring_Report.png

Filters

Name

Type

Required

Description

Call Start Date Date Yes The start date range of when the call occurred.
Call End Date Date Yes The end date range of when the call occurred.
Score Start Date Date No The start date range of when the call was scored.
Score End Date Date No The end date range of when the call was scored.
Agents Multi Select No The name of the Agent associated with the call.
Template Multi Select No The name of the template that is being scored.
Teams Multi Select No The name of the Team associated with the selected Agents.
Scored By Multi Select No The name of the Manager who is scoring the call.


Data Dictionary
 

Column Name Data Type Description Example
Score ID Number The ID of the call score. 10001
Agent String The name of the Agent who was on the call. George Washington
Call Date Date The date that the call took place. 2018-01-01
Template String The name of the template that is being scored. Not Booked Template
Earned Points Number The total number of points earned against the template being scored. 9
Total Points Number The total number of points available to be earned against the template being scored. 10
Percent Percent The percent of total points that were earned on this template for the particular call. 90.00%

 

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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