The Call Scoring report shows each Agent and the amount of points earned out of points available that were scored for the calls they were on.
|Call Start Date||Date||Yes||The start date range of when the call occurred.|
|Call End Date||Date||Yes||The end date range of when the call occurred.|
|Score Start Date||Date||No||The start date range of when the call was scored.|
|Score End Date||Date||No||The end date range of when the call was scored.|
|Agents||Multi-Select||No||The name of the Agent associated with the call.|
|Template||Multi-Select||No||The name of the template that is being scored.|
|Teams||Multi-Select||No||The name of the Team associated with the selected Agents.|
|Scored By||Multi-Select||No||The name of the Manager who is scoring the call.|
|Column Name||Data Type||Description||Example|
|Score ID||Number||The ID of the call score.||10001|
|Agent||String||The name of the Agent who was on the call.||George Washington|
|Call Date||Date||The date that the call took place.||2018-01-01|
|Template||String||The name of the template that is being scored.||Not Booked Template|
|Earned Points||Number||The total number of points earned against the template being scored.||9|
|Total Points||Number||The total number of points available to be earned against the template being scored.||10|
|Percent||Percent||The percent of total points that were earned on this template for the particular call.||90.00%|
Frequently Asked Questions
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