Description
The Call Scoring report shows each Agent and the amount of points earned out of points available that were scored for the calls they were on.
Preview
Filters
|
Name |
Type |
Required |
Description |
| Call Start Date | Date | Yes | The start date range of when the call occurred. |
| Call End Date | Date | Yes | The end date range of when the call occurred. |
| Score Start Date | Date | No | The start date range of when the call was scored. |
| Score End Date | Date | No | The end date range of when the call was scored. |
| Agents | Multi-Select | No | The name of the Agent associated with the call. |
| Template | Multi-Select | No | The name of the template that is being scored. |
| Teams | Multi-Select | No | The name of the Team associated with the selected Agents. |
| Scored By | Multi-Select | No | The name of the Manager who is scoring the call. |
Data Dictionary
| Column Name | Data Type | Description | Example |
| Score ID | Number | The ID of the call score. | 10001 |
| Agent | String | The name of the Agent who was on the call. | George Washington |
| Call Date | Date | The date that the call took place. | 2018-01-01 |
| Template | String | The name of the template that is being scored. | Not Booked Template |
| Earned Points | Number | The total number of points earned against the template being scored. | 9 |
| Total Points | Number | The total number of points available to be earned against the template being scored. | 10 |
| Percent | Percent | The percent of total points that were earned on this template for the particular call. | 90.00% |
Frequently Asked Questions
This is a live document and will be populated once we receive questions pertaining to this report.
Related Links
Bug tickets, updates, and other related articles will be posted here.