Agent Session Log Daily Summary and Detail

Description

The Agent Session Log Daily Summary and Detail show the total time that an Agent spent in a session over the course of a day.

Preview

Summary

Agent_Session_Log_Daily_Summary.png

Details

Agent_Session_Log_Daily_Detail.png

Filters

Name

Type

Required

Description

Start Date (Summary) Date Yes The start date range of when the Agent logged in to the system.
End Date (Summary) Date Yes The end date range of when the Agent logged in to the system.
Date (Detail) Date Yes A single date to view details about.
Agents Multi Select No

The name of the Agent being tracked.

Teams Multi Select No

The name of the Team that the Agent is associated with.


Data Dictionary
 

Summary

Column Name Data Type Description Example
Date Date The date of the summarized session time. 2018-04-25
Total Time Duration The total length of time the Agent was tracked in the system. 2:16:26

 

 

Details

Column Name Data Type Description Example
Login Time Date / Time The time the Agent Logged into the System. Apr 30, 2018, 1:38:12 PM
Logout Time Date / Time The time the Agent Logged out of the System. Apr 30, 2018, 1:40:02 PM
Total Time Duration The total amount of time the Agent spent in the session. 1:50

  

Frequently Asked Questions

This is a live document and will be populated once we receive questions pertaining to this report.

Related Links

Bug tickets, updates, and other related articles will be posted here.

 

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